EPN Announces Problems and Fixes

It looks like the eBay Partner Network is finally addressing some problems that date back to the beginning of April, unfortunately it doesn’t look like problems that most are concerned with.  You can find a list of fixes and bugs that they’ve squashed on the EPN Blog.  Judging by the EPN discussion forums and other webmaster forums most people were concerned with actual ACRU and revenue reporting issues.  Personally, I’ve not experienced any problems.

According to the EPN blog they have addressed issues like Customer Support downtime, confirming registrations, API Id’s and the like.  These issues do not discuss anything to do with their possible reporting errors with a small percentage of their publishers.  I’m still assuming that the ones having problems are just not use to the swing cycle of online marketing, especially on a garage sale affiliate network.  Guess what, people are outside this time of year and they don’t have any money anyways.

I think Yoda knows what he is talking about, ‘Patience’.

Check out the full post for the list of fixes on the EPN.

  • eBay To Go is now live in the eBay Partner Network (US only for now). You can find it in the “tools” tab under “widgets” along with Editor Kit and the RSS feed generator.
  • *To be fixed by end of May* As many of you know, the four eBay programs paying on revenue share may reverse revenue for certain transactions (for instance because of credits given to the seller, returns, or unpaid items). Because of currency conversion rate fluctuations, you may see reversals for a few transactions that are slightly greater than the revenue they generated – so the total revenue for that transaction is a negative amount, instead of zero. The team is already working on fix that should be able to roll out soon. As most adjustments come within a few days of the original transaction, this has been a small issue in most cases, and only affects publishers earning commissions in currencies other than US Dollars. We will post a make good for those of you who have been affected negatively by this.
  • *Fixed but please note* Our Customer Support system experienced issues on Tuesday, 4/22 and Wednesday, 4/23. If you submitted a question on those days, our system might not have logged it. Please resubmit your inquiry to ensure a prompt follow up. No issues with the customer support system have been reported since then.
  • *Fixed* Due to encoding issues, a small subset of publishers may encounter problems confirming their registration and resetting passwords. We will send publishers an updated activation e-mail which you can use if you have had issues with this.
  • *Fixed* The RSS Feed Generator is currently requiring a Custom ID to function properly. Please include a Custom ID, which is any string up to 256 alphanumeric characters, when creating your RSS feeds.
  • *Fixed* Several pages within the Publisher interface may load slowly on low bandwidth internet connections due to their large page size. These pages include the Link Generator, Creatives Generator and Reporting Pages.
  • *Fixed* Currently, messages to Customer Support over 4000 characters or with special characters will not send. A max 4000 character limit will be set to ensure proper functionality – but in the interim please be sure to keep your messages under his length.
  • *Fixed* Tool ID for Trading API:
    • Some calls on the Trading API are returning a Tool ID of 0 when constructing eBay Partner Network tracked links. All metrics will be reported correctly for all Programs and Campaigns. A Tool ID of 0 will impact your “By Tool” Summary Report creating an “Unknown Tool” bucket
    • Custom ID creates null value: When no value is put in for the Custom ID during an API call, the URL returned adds the value customid=null. Transactions in the transaction download files will have a custom ID value of “null” attributed to them.
  • *Fixed* On the dashboard the default time period is ‘Last Month’ – please select ‘Month to Date’ to see the most recent data.
  • *Fixed* On April 1st and 2nd, our summary reports displayed Canadian earnings that were a few percents off. Please note that the Transaction Download report was not impacted. The April payout will not be impacted.
  • *Fixed* A subset of our publisher base was affected by a reporting issue which resulted in duplicate records being posted to the transaction detail reports during several days this month. The issue has been resolved, and transaction data from 4/1 thru 4/24 were reprocessed and posted on Friday, 4/25. Previously posted records were deleted in the process. In order to retrieve transaction detail records for the affected time period, you will need to filter your transaction download report for posting date 4/25/08. Please note that this issue only impacted transaction detail reporting; summary reporting and earnings tracking were not impacted and all commissions will be paid correctly for the month.

4 thoughts on “EPN Announces Problems and Fixes”

  1. Now let’s see if they can fix their email problem. Old account users with eBay have had many problems changing email data to show current information. I have yet to have a problem with this, but I know of a few. Living in San Jose I have met a few eBay employees, and the back end/network of that company is kind of a mess. Too many cooks in the kitchen.

  2. That some interesting insight into their backend and I would figure a new network would have some people running around like a chicken with their head cut off. Hopefully it’ll smooth over and slow down in the next few months, once all the bugs are worked out.

    I still think they cut CJ loose too quickly though.

  3. I noticed there has been no update on this in a few months.

    ePN has NOT fixed their tracking issues. They have had reporting delays and each month there has been at least one “adjustment” to the affiliates’ commission. They are still counting clicks from bots and search engine spiders which lowers EPC and they are using those artificially low EPC numbers to expire accounts and lower ACRU payouts.

    Steve Hartman has ZERO experience in the affiliate marketing world and should stick to placing Yahoo ads in auction pages, which seems to be his forte.

  4. Thanks for the info Streets.

    Unfortunately…or maybe it’s a good thing, I was booted from EPN, for reasons not known. With the layoffs and everything else going on I would expect them to start bringing the axe down again to keep the higher paid affiliates out.

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