PJN Stats Are Horendous
Whomever talked PepperJamNetwork into using SID reports instead of domain reports must have been one smooth talker. It's cumbersome, difficult to read, specifically in regards to the eBay affiliate program when running multiple BANS and phpBay stores. To Pepper Jam's credit however it is the only issue I have with the company.
Anytime I've called the fine ladies over at PJN they have been quick to answer the phone, helpful, and always seemed to talk with a smile on their face. Hell, just tlaking to a real person at a company feels like an exercise in futility and rarely does the person ansering the phone know the answers to my questions. Thank you Pepper Jam for providing GREAT customer support.
But please , PLEASE, PLEASE fix your reporting to offer some sort of solution other than SID tracking. A simple way to analyze my stats via domain would provide me much more useful information than the crap SID reporting shows. Perhaps this is only a problem for those using BANS or phpBay, but I know it's a pain in the ass because I can never tell specifically where the sale is coming from.
Furthermore, as a message to the boys managing the eBay affiliate program, FIX BOTS BEING COUNTED AS CLICKS. Here we are months after release and bots are still being counted as clicks on my reporting methods through Pepperjam, which is destroying my EPC. Figuring ROI through my ad campaigns is difficult enough on it's own, without having to comb through worthless reports and 'guess' at what my real EPC is.
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This is definitely an eBay / BANS problem and not a network wide reporting problem.
We sincerely regret and appreciate your frustration.
You’ll see that with all other PJN programs that our SID tracking is as good or better than anything else that exists like it.
However, as it relates to the eBay program on PJN we are limited in the information we can pass back to the affiliate.
While you are frustrated…I’d also like to thank you for saying some nice things about PJN staff.
Feel free to contact me personally if you would like to give me more details to see if maybe there isn’t a solution to your problem (kris @ pepperjam.com).
Kris
Hi Kris, PJN truly is a great company and I’ve received great support since I signed up.
One other thing I would mention is that you use internal mail systems, which is already in place it appears, to send out important contact information like requiring the latest PayPal verification. I called today to verify it wasn’t a fishing scheme, but I almost just junked it because there was no note in the PJN dashboard.
At any rate, thanks for commenting Kris.
Excellent suggestion.
Thanks,
Kris