ServerPlace.net Disables MySQL Database
The title says it all and in itself should not condemn the web host in any way, shape or form. The issue stems from the type of service that was provided from the point of disabling the MySQL database to the point of my website being returned to it's once glorious self. (Ok fine, just when it was back up then. :P)
The first thorn in my side was that I was not notified of my database being disabled. I was checking my email, comments, etc, before crashing last night when I noticed that Buy-Wii.net was down. I was not greeted by the typical WP Database error screen either, rather I was asked to install wordpress from the beginning. I immediately logged on via ftp and through PHPMyAdmin to find the culprit, hoping that it would be something simple.
Scouring through the files found in the sub-domain folder everything seemed to be in place. WP-Config.php appeared to be in the right place along with all the correct info. So what gives, usually when a site is hacked there is a deletion of the config.php file...or worse the entire domain deleted. (eeek, at least this has been my experience.) With everything else appearing to be in order I needed to check my MySQL Database.
Through PHPMyAdmin it appeared that my WP database had been completely deleted of it's tables. The actual database was there, but void of any tables or data. I admit, I over reacted and posted to V7N that I needed help. (before finding this problem.) ServerPlace.net provides Live Support which I took advantage of and that's where the level of service dropped even further.
If a company is going to provide live support, you should be greeted by a live person, or at least appear to be. Instead the robot on the other side kept asking the same questions, before the actual 'person' arrived. I'm afraid my situation didn't improve after this either, mainly because of an obvious language barrier. WHY oh WHY outsource a critical aspect to a hosting providers operation?
To make my long and drawn out conversation with tech support short, I was instructed to optimize my database. Hmm, seems fair enough if it will fix the issue, but one small problem with this fix.
Sandra: yes when i enabled it suddenly load on the serve was gone high
Sandra: it was touched to 25 +
Chris: ok, so what is the fix?
Chris: again, there has been no change on my end
Sandra: you have to optimise your database
Sandra: so that it will not increse load on the serve
Sandra: server
Chris: how do I do that?
Chris: are you there?
Sandra: yes please give me moment
Chris: no problem
Sandra: for optimizing database please refer this url
Sandra: http://www.webkeydesign.com/26/optimize-your-mysql-databases/
Chris: how can I do that if you've disabled it?
Sandra: ok i will enable it.
My head still hurts after that conversation and yet this simple excerpt from the communication does it no justice. What would have more impact was if the messages were time stamped, since I was talking with Sandra at ServerPlace.net for nearly 1 hour, just to get to this point.
Moral of the story, I will most likely not be leaving ServerPlace.net. I've used a handful of other popular shared hosting providers and despite this stroke-inducing incident, they still remain the best of the worst. Eventually I need to break down, throw up the extra cash, and get a VP or Dedicated Server. Damn you internets.
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